Mandate Management
You can view and manage mandates in the Extended Mandate submenu of the Entities menu.
Life cycle
The mandate which has just been created has the Initial status, it is not ready.
When the mandate is selected, the Sign button must be used to confirm the signature of all parties. This step is mandatory, but it can be included in the imported mandate data.
The mandate status turns to Validated: it is now ready for Direct Debits generation.
The recurrent mandate which generated at least one effective direct debit has the Activated status.
Info
The various actions of mandate management can be accessed when the mandate is selected from the list, through the new buttons and particularly the Plus button which gathers them all.
Modification
You can change certain elements of the mandates. To do so, use the edition button on the corresponding line or select the mandate from the list, then in the More dropdown menu that appears, click Edit.
Carry out your modifications and save the configuration according to your needs.
Info
Do not hesitate to use the buttons on top of creation and modification forms: Save & New, Save & Duplicate, Apply.
In the creation and modification form, you can access the Duplicate action within the Actions dropdown menu and when you select an item from the list in the More dropdown menu.
Suspension
You can revoke a mandate to make it unusable (Revoked status).
The Cancelled status is reserved to the mandate terminated by the debtor, this mandate is also unusable.
Important
Mandates for SEPA Direct Debits can be terminated at any time by the debtor.
If a Creditor does not present a Collection under a Mandate for a period of 36 months (starting from the date of the latest Collection presented, even if rejected, returned or refunded), the Creditor must cancel the Mandate and is no longer allowed to initiate Collections based on this cancelled Mandate. If there is a further requirement for a direct debit, a new Mandate must be established.
Source: European Payments Council.
